Hello there, Fans of Plans! Now more than ever, it’s important that we make our workplaces and customer spaces feel safe, warm, and inclusive.

Every colleague and customer who walks through the door should know they belong, no matter who they are, where they come from, or what their story is.

The UK can feel like an intimidating place right now for some people. With so much change, uncertainty, and public discussion about identity and belonging, it’s easy for individuals to feel out of place or even unwelcome. A friendly smile, a patient conversation, or a simple acknowledgment of someone’s perspective can go a long way toward easing that feeling.

As colleagues, we can all play a role in setting the tone. Respect in the workplace isn’t just about following rules; it’s about creating genuine human connection. That means listening without judgment, celebrating differences, and stepping in if we see someone being treated unfairly. Customers, too, notice the environment we create. When they feel respected and valued, they are more likely to return, recommend us, and contribute to a positive atmosphere.

Small actions make a big difference. Offering help to someone who seems unsure, avoiding assumptions, and choosing language that’s kind and inclusive all contribute to a culture of welcome. It’s about making sure no one feels they must “fit in” to be accepted; they’re already valued as they are.

By committing to kindness, respect, and inclusion every day, we not only support our colleagues and customers, but also help shape communities that feel safer and more connected for everyone.

PS If you want to stimulate your brain outside of the workplace, check out the Philosopher-in-Residence blog – out fortnightly on Thursdays, courtesy of Make Me A Plan’s Principal Planner, Anna Pascoe. Browse the latest edition https://www.makemeaplan.com/news/on-gardening/